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Our Programs

Mission, Vision and Values Statements
What is Information and Referral?
What can I expect when I contact Iowa Compass?
What types of information can Iowa Compass provide?
Does inclusion of information on this website mean that the agency or service has been approved by Iowa Compass?
Do you charge for your services?
Who can use your services?
How can I get your newsletter?
Our Funders
Confidentiality Policy
Press Kit

Mission,Vision and Values Statements

Mission Statement

Iowa Compass is the leading source of information on services and supports for Iowans with disabilities, their families and service providers.

Vision Statement

Iowans trust Iowa Compass to help them find answers to make well-informed decisions specific to their health related needs.

Values Statements

• We deliver exceptional service to Iowans with disabilities, their families, service providers and our funders by providing accurate, useful and accessible information.

• We participate as a collaborative partner in the complex disability service system.

• We support our expertise through continuous staff training and networking.

• We show respect to our consumers and our colleagues with honesty and empathy.

What is Information and Referral?

Information and Referral means connecting people with resources. We maintain information in our resource database about programs and services related to Iowans with disabilities and their families, friends and service providers.

Call or email us to access this free service. Most of the information we use to provide the service is also available to the general public under "Search for Resources" on our website. Assistive technology product information is not available online; it can be received only by contacting Iowa Compass.

What can I expect when I contact Iowa Compass?

When you contact Iowa Compass, you will be connected with an Information Specialist who will talk to you about your disability-related needs and then connect you with information and resources and problem-solve with you in order to meet those needs. You may contact Iowa Compass by phone (toll free), by email, in person, by fax and by mail, although the majority of our contacts are by phone and email. If you reach the answering machine when calling, please leave a message and an Information Specialist will return your call as soon as possible. All contact with Iowa Compass is kept confidential (see our Confidentiality Policy).

What types of information can Iowa Compass provide?

We provide information related to people with disabilities and health conditions, including some information related to mental health. See our Database Inclusion Policy for a full list of programs and services about which we maintain information.

Does inclusion of information on this website mean that the agency or service has been approved by Iowa Compass?

No. Iowa Compass does not rate or endorse any agency. We provide people with a list of providers, and it is up to individuals to evaluate whether or not a particular provider will be a good fit for them.

Do you charge for your services?

No. All of our services are free to the public.

Who can use your services?

Anyone may use our services -- we do not screen out who may contact us or who may use our website. However, our services are intended to benefit Iowans with disabilities and their families, friends and service providers.

How can I get your newsletter?

Visit the following web link: http://www.iowacompass.org/newsletters.htm.

Our Funders

The services of Iowa Compass are funded through the Iowa Department of Human Services, Iowa Medicaid Enterprise and the Center for Disabilities and Development, Iowa’s University Center for Excellence on Disabilities.

Confidentiality Policy

Iowa Compass does not share identifying information about consumers with anyone outside of the organization unless permission is granted by the consumer or in cases of imminent danger to the consumer or others. While Iowa Compass is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), the identifying personal information of the people who contact Iowa Compass is kept confidential.

Press Kit

Access our brochure at http://www.iowacompass.org/presskit.htm